Welcome to Sporty Men Wear’s FAQ section. Here you’ll find answers to common questions about our premium outdoor apparel, delivery options, returns policy, and more. If you can’t find what you’re looking for, our Bristol-based customer service team is always happy to help at [email protected].
About Our Products
What types of outdoor apparel do you specialise in?
We focus on high-performance outdoor clothing for active men, including:
- Base layers for temperature regulation
- Fleece and gilets for insulation
- Hoodies and jackets for versatile protection
- Performance joggers and leggings
- Specialised outdoor jeans
- Shell jackets and trousers for weather protection
- Shirts, long-sleeved tops, and shorts
Are your products suitable for extreme weather conditions?
Absolutely. Our shell jackets, fleece layers, and outdoor jeans are specifically engineered to withstand challenging conditions while maintaining comfort and mobility. The materials are selected for their durability, breathability, and weather-resistant properties.
How do I choose the right size?
We provide detailed size guides for each product category. As our apparel is performance-oriented, we recommend checking measurements rather than relying solely on standard sizing. If you’re between sizes or unsure, consider sizing up for layering flexibility in outdoor conditions.
Ordering & Account Questions
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Can I create an account to track my orders?
Yes! Creating an account allows you to track order history, save your preferences, and speed up future checkouts. You’ll also receive updates about new adventure-ready gear tailored to your interests.
I haven’t received my order confirmation email. What should I do?
First, please check your spam/junk folder. If you still can’t find it, contact our customer service at [email protected] with your full name and order details, and we’ll resend it immediately.
Shipping & Delivery
What are my shipping options?
We offer two reliable shipping methods:
- Standard Express Shipping (£12.95): Premium courier service via DHL or FedEx delivering in 10-15 business days after dispatch. Includes tracking and signature-required delivery.
- Free Standard Shipping: For orders over £50 via EMS with delivery in 15-25 business days after dispatch.
Do you ship internationally?
Yes! We ship worldwide to equip active men across continents, excluding select remote regions in Asia. International orders may be subject to local customs fees which are the customer’s responsibility.
Can I change my shipping address after ordering?
Contact our customer team at [email protected] immediately if you need to update your delivery details. Changes are only possible before dispatch.
What if my package is delayed?
While most deliveries arrive within the estimated timeframe, occasional delays can occur with customs or local carriers. You can track your package’s progress using the tracking information we provide. If delays exceed reasonable expectations, please contact us.
Returns & Exchanges
What is your return policy?
We offer no-hassle returns within 15 days of delivery. Simply initiate a return through our website and ship items back in original, unworn condition with all tags attached. Refunds process within 3-5 business days of receipt at our warehouse.
Note: Original shipping fees are non-refundable, and return shipping is the customer’s responsibility unless the item is faulty.
Note: Original shipping fees are non-refundable, and return shipping is the customer’s responsibility unless the item is faulty.
How do I initiate a return?
Log in to your account and visit the ‘My Orders’ section to start the return process. If you checked out as a guest, use the order number and email from your confirmation to access the return portal on our website.
What if I receive a faulty item?
We stand behind the quality of all our gear. If you receive a defective product, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and either replace the item or issue a full refund, including original shipping costs.
Product Care & Sustainability
How should I care for my Sporty Men Wear gear?
Each product comes with specific care instructions to maintain its performance properties. Generally:
- Wash technical fabrics with similar colors in cold water
- Use mild detergent without fabric softeners
- Line dry or tumble dry on low heat
- Store fleece and shell items flat or hung to maintain shape
What is your approach to sustainability?
Our eco-conscious approach includes:
- Minimal plastic use with recyclable packaging materials
- Reusable garment bags for select items
- Compact product folding to reduce carbon footprint during shipping
- Durable construction to extend product lifespan
Still have questions? Our adventure-ready customer service team is here to help. Email us at [email protected] or write to us at 61 Wine St, Bristol, GB BS5R 1GW.