At Sporty Men Wear, we stand behind our outdoor performance apparel just as we stand beside you on every adventure. If your gear doesn’t meet expectations, our straightforward returns process ensures you’re back to peak performance quickly.

Key Points at a Glance

  • 15-day return window from delivery date
  • Free returns for defective items
  • Original condition required (tags attached, unworn)
  • Refunds processed within 5 business days
  • Exchanges subject to product availability

Our Returns Promise

Just as our weather-resistant shell jackets protect you from the elements, we protect your purchase with our satisfaction guarantee. Whether it’s base layers that don’t fit quite right or fleece that doesn’t match your expectations, we’ll make it right.

Step-by-Step Return Process

  1. Initiate Your Return
    Email [email protected] within 15 days of receiving your order with:
    • Your order number
    • Item(s) you wish to return
    • Reason for return
    • Whether you prefer refund or exchange
  2. Receive Return Authorization
    Our Bristol-based team will email you a Return Merchandise Authorization (RMA) number and shipping instructions within 48 hours.
  3. Package Your Items
    Return items in original packaging with all tags attached. For hoodies and jackets, please ensure the waterproof coating hasn’t been compromised.
  4. Ship Your Return
    Send your package to:
    Sporty Men Wear Returns
    61 Wine St, Bristol, GB BS5R 1GW
    Include your RMA number clearly on the package

Return Shipping Options

Shipping Method Cost Tracking Recommended For
DHL/FedEx (same as original) $12.95 (refunded for defective items) Yes Quick returns from Europe/US
EMS Free for exchanges Yes International returns

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds processed within 5 business days
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Notification: Email confirmation sent when processed
  • Bank Processing: Additional 3-10 business days depending on your financial institution

Exchange Process

For exchanges of gilets, outdoor jeans, or other adventure gear:

  1. Follow standard return process indicating “exchange”
  2. Specify desired size/color alternative
  3. We’ll ship your replacement once original is received
  4. Free shipping on all exchanges

Non-Returnable Items

To maintain hygiene and performance standards, we cannot accept returns on:

  • Leggings (due to intimate fit)
  • Shirts & Long-sleeved Tops with removed tags
  • Any item showing signs of wear or outdoor use

Return Request Template

Subject: Return Request – Order #[Your Order Number] Dear Sporty Men Wear Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Items to return: 1. [Product Name] – [Size/Color] – [Quantity] 2. [Product Name] – [Size/Color] – [Quantity] Reason for return: [Fit Issues/Defective/Other (please specify)] I prefer: [Refund to original payment method/Exchange for (specify alternative)] Please send the RMA number and return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Need Assistance?

Our customer service team is as responsive as our breathable shell trousers are to movement. Contact us at [email protected] for any return-related questions.

Sporty Men Wear – Equipping your adventures with confidence since 2015