At Sporty Men Wear, we’re committed to equipping your outdoor adventures with premium performance apparel. Just as our gear stands up to the elements, we stand behind every purchase with our straightforward shipping and returns policy.
Shipping Information
Order Processing
We prepare your adventure gear with care:
- Processing time: 1-2 business days (excluding weekends and holidays)
- Dispatch notification: You’ll receive tracking information via email once your order ships
Shipping Options
Choose the delivery speed that matches your adventure timeline:
| Method | Carrier | Delivery Time | Cost | Tracking |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | 10-15 business days after dispatch | £12.95 | Yes |
| Free Shipping (Orders over £50) | EMS | 15-25 business days after dispatch | Free | Yes |
Note: Delivery times are estimates and may vary depending on destination. We currently ship worldwide except to certain remote areas and parts of Asia.
Our Hassle-Free Returns Policy
We understand that outdoor gear needs to perform perfectly. If your purchase doesn’t meet expectations, our simple returns process gets you back to peak performance quickly.
Key Return Details
- 15-day return window from delivery date
- Free returns for defective items
- Original condition required (tags attached, unworn)
- Refunds processed within 5 business days
- Exchanges subject to product availability
Step-by-Step Return Process
-
Initiate Your Return
Email [email protected] within 15 days of receiving your order with:- Your order number
- Item(s) you wish to return
- Reason for return
- Whether you prefer refund or exchange
- Receive Return Authorization
Our Bristol-based team will email you a Return Merchandise Authorization (RMA) number and shipping instructions within 48 hours. - Package Your Items
Return items in original packaging with all tags attached. For waterproof items like shell jackets and hoodies, ensure the coating hasn’t been compromised. - Ship Your Return
Send your package to:
Sporty Men Wear Returns
61 Wine St, Bristol, GB BS5R 1GW Include your RMA number clearly on the package.
Return Shipping Options
| Shipping Method | Cost | Tracking | Best For |
|---|---|---|---|
| DHL/FedEx (same as original) | £12.95 (refunded for defective items) | Yes | Quick returns from Europe/US |
| EMS | Free for exchanges | Yes | International returns |
Refund Processing
Once we receive and inspect your return:
- Timing: Refunds processed within 5 business days
- Method: Original payment method (Visa, MasterCard, JCB, PayPal)
- Notification: Email confirmation sent when processed
- Bank Processing: Additional 3-10 business days depending on your financial institution
Exchange Process
For exchanges of gilets, outdoor jeans, or other adventure gear:
- Follow standard return process indicating “exchange”
- Specify desired size/color alternative
- We’ll ship your replacement once original is received
- Free shipping on all exchanges
Non-Returnable Items
To maintain hygiene and performance standards, we cannot accept returns on:
- Leggings (due to intimate fit)
- Shirts & Long-sleeved Tops with removed tags
- Any item showing signs of wear or outdoor use
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Sporty Men Wear Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Items to return:
1. [Product Name] – [Size/Color] – [Quantity]
2. [Product Name] – [Size/Color] – [Quantity]
Reason for return: [Fit Issues/Defective/Other (please specify)]
I prefer: [Refund to original payment method/Exchange for (specify alternative)]
Please send the RMA number and return instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
Need Assistance?
Our customer service team is as responsive as our breathable shell trousers are to movement. Contact us at [email protected] for any shipping or return-related questions.
Sporty Men Wear – Equipping your adventures with confidence since 2015